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Operator Certification Program Customer Satisfaction Survey

Page One

Thank you for taking our customer service questionnaire.

 
It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

All your answers are confidential and help us to serve you better.
1. Contacting the Operator Certification Program
Please select how you most recently contacted the Operator Certification Program from the following: *This question is required.
2. OVERALL Satisfaction
Please rate your OVERALL satisfaction with our program in the following areas:
Space Cell Very DissatisfiedDissatisfiedSomewhat DissatisfiedSomewhat SatisfiedSatisfiedVery SatisfiedNot Applicable
Customer Service
Computer Based Testing
Website
Handbook
On-Line License Renewal
3. Program Staff
Please rate our program staff in the following areas:
Space Cell Very DissatisfiedDissatisfiedSomewhat DissatisfiedSomewhat SatisfiedSatisfiedVery SatisfiedNot Applicable
Promptness
Courteous
Helpfulness
Knowledgeable
4. I would like to leave comments about a particular OCP staff member:
5. Customer Service
Since the last time you contacted our office, how would you rate our cutstomer service?
6. My last inquiry to the Operator Certification Program was in regards to one of the following:
7. What type of application did you last submit to our office?
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